GDPR, Privacy Policies and Child Protection Policies

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us through the home page contact us form.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Information on our Child Protection Policy for Parents/Guardians

• Here at Monica Loughman Elite Ballet we are committed to providing a safe environment for children and young people. Children’s welfare and safety is our top priority. We comply with Children First: National Guidelines for Child Protection and Welfare. To help us achieve this, we have a Child Protection Policy and Procedures which guide our work. Copies of our Child Protection Policy are available at www.ballerina.ie / from Miss Monica (our Designated Person for Child Protection).

• Parents/guardians are children’s primary carers. We work in partnership with parents/guardians to ensure children’s safety and enjoyment of the activities we offer. We ask you to take some time to read our guidelines and programme information. If you have any questions or concerns you can talk to Miss Monica our Designated Person for Child Protection.

• Here are some questions you might want to ask:

What is a child protection policy?

A child protection policy is a statement of the organisation’s commitment to keep children and young people safe and to report any concerns about their welfare. The policy will contain procedures for how this is done in the organisation.

These will usually include:

✓ A code of behaviour for staff.

✓ A safe recruitment policy.

✓ A Designated Person who deals with child protection issues.

✓ Procedures for reporting concerns to the HSE.

✓ Procedures for dealing with allegations against staff or volunteers.

✓ A confidentiality policy.

✓ A complaints policy.

✓ An accidents and incidents reporting policy.

What should I expect from an activity or group my child takes part in?

• You can expect your child’s safety and welfare to be the top priority.

• You will be informed about and asked to give your consent for all activities your child is involved in.

• You will be asked for some personal information, such as contact details and any health information which is relevant for

your child.

• You can expect that staff or volunteers are carefully selected and suitable to work with children and young people.

What does confidentiality mean?

• Confidentiality means that information in relation to you or your children will only be shared with people who ‘need to know’.

• Personal information about your family will be treated with respect and records will be securely stored.

Who does the organisation report to, if they have a child protection concern about a child or young person?

• If we have a child protection concern about a child we are obliged to report it to a Duty Social Worker in the Health Service Executive (HSE), or in an emergency, to An Garda Síochána.

• Reckless endangerment of children is a criminal offence under Irish law which could result in criminal prosecution and imprisonment for failure to comply with the relevant provisions of the appropriate legislation.

What information will be passed on?

• We will pass on the child’s name, address and age, your name and address and will say what the reason for concern is.

• We will also include the name of the person making the report.

• Anyone making a report of suspected child abuse, provided they act ‘reasonably and in good faith’ will have immunity from civil liability (Protection for Persons Reporting Child Abuse Act, 1998).

Do I have a right to see information about me or my child?

• Yes. You have a right to see any records that are kept about you or your children.

Is there a code of behaviour for staff, children and young people,

volunteers, parents?

• Yes. A code of behaviour for staff, including volunteers, is part of our child protection policy.

• We have a code of behaviour for children and young people.

• We have an anti-bullying policy.

• We also ask parents/guardians to comply with certain measures to ensure their children’s safety (see below).

Who can I talk to if I have a concern about a child?

• If you have a concern about a child or young person, you can talk to Miss Monica our Designated Person. She will listen to your concern and explain our Child Protection Policy to you.

• Alternatively, you can contact a Duty Social worker in the HSE directly.

Is there a complaints policy? Who can I talk to if I have a complaint?

• Yes, we have a complaints policy.

• If you have a complaint you can talk or write to Miss Monica We will respond to your complaint within 1 week.

Does the organisation have a health and safety policy?

• Yes. All organisations are required by law to have a safety statement and a health and safety policy.

Are staff vetted by the Gardaí and are references checked for all staff and volunteers?

• References are checked for all staff and volunteers.

• Where Garda Vetting is available it will be obtained.

• All staff and volunteers are asked to sign a declaration stating that they are suitable to work with children and young people and that they will abide by the organisation’s child protection policy.

Does the organisation have a policy for dealing with allegations against staff or volunteers?

• Yes. Procedures for dealing with allegations against staff or volunteers are part of the child protection policy.

Can I come and visit or stay and watch the activities if I want to?

• Yes. You are always welcome to visit.

Parents Co-operation

In order to help ensure children and young people’s safety and welfare we ask parents to:

✓ Bring and collect children on time for the activities. Staff at Monica Loughman Elite Ballet are not responsible for children outside of programme hours.

✓ Give us any relevant information (e.g. health, ability,

emergency contact).

✓ Follow directions of staff (facilitators/leaders) when requested.

✓ Complete and sign registration and consent forms for

programmes as requested.